Reporting Fraud with eBay and PayPal should be Easy

This article focuses on the problems caused by phishing e-mail messages from PayPal Inc. An Internet user who, by trying to do a good turn for PayPal, ended up spending several minutes of his time trying to figure out how to report a phishing e-mail message. PayPal was injured by the phishing scam in three ways. First, the phishers fraudulently took PayPal's name and masqueraded as a legitimate recipient, and likely succeeded in fooling at least a few unsuspecting users. The second cut was that PayPal incurred insurance costs when the phishers succeeded. And finally, the company churned up unearned ill will on the part of a good Samaritan who felt unnecessarily burdened by PayPal's fraud-reporting system.